Answers to the most common questions about our carpet cleaning services, pricing, service areas, and booking process.
Common questions about Carpet Cleaning North Bay and how we operate.
We use truck-mounted hot water extraction, also known as steam cleaning. This is the cleaning method recommended by major carpet manufacturers because it delivers the deepest clean and fastest drying times. Our equipment generates significantly higher water temperatures and stronger suction than portable units.
Yes. Every job is backed by our 100% satisfaction guarantee. If you are not happy with the results, we will re-clean the area at no charge. No fine print, no hassle.
Yes. We use professional-grade cleaning solutions that are safe for children, pets, and people with sensitivities. Our primary cleaning method relies on high-temperature water and powerful extraction, which minimizes the need for harsh chemicals.
Most carpets dry within 4 to 8 hours after cleaning, depending on humidity, ventilation, and carpet thickness. Our truck-mounted equipment extracts more water than portable units, which significantly reduces drying time. We recommend keeping windows open or running fans to speed up the process.
Questions about costs, payment, and what is included in our pricing.
Residential carpet cleaning typically costs between $120 and $300 for a standard home, depending on the number of rooms, carpet condition, and any additional treatments. Most 3-bedroom homes fall in the $150 to $250 range. See our full pricing guide for all services.
No. The price we quote is the price you pay. We do not charge extra for moving basic furniture, pre-treatment of stains, or travel within our standard service area.
We accept cash, cheque, e-transfer, and all major credit cards. Payment is collected after the cleaning is complete and you have had a chance to inspect the results. We never ask for payment upfront.
Yes, we offer bundled pricing when you combine multiple rooms or add services like upholstery cleaning or carpet protection to your appointment. Call 705-482-0370 for a custom quote.
Questions about specific services we offer.
We offer six core services: carpet cleaning, upholstery cleaning, area rug cleaning, pet stain and odor removal, carpet and fabric protection, and commercial carpet cleaning.
Yes. Our pet stain and odor removal service uses enzyme-based treatments that break down urine, vomit, and other organic stains at the molecular level. We use UV light inspection to identify all affected areas, including stains that are not visible to the naked eye.
Yes. Our commercial carpet cleaning service covers offices, retail spaces, medical facilities, and multi-unit buildings. We offer flexible scheduling including evenings and weekends to minimize disruption to your business.
For most homes, yes. Carpet protection creates an invisible barrier that makes spills bead up instead of soaking in, giving you time to blot them away. It also makes routine vacuuming more effective and extends the time between professional cleanings.
Questions about where we provide service.
We serve 15 communities across the Nipissing District: North Bay, Callander, Sturgeon Falls, West Nipissing, Mattawa, East Ferris, Bonfield, Astorville, South River, Verner, Nipissing, Sundridge, Magnetawan, Restoule, and Cache Bay.
Travel within our standard service area is included in the quoted price. For locations further out, we will let you know upfront if there is any additional travel charge so there are never any surprises.
Questions about scheduling and preparing for your appointment.
Call us at 705-482-0370 or fill out the form on our contact page. We will ask about the number of rooms, type of flooring, and any specific concerns. You will receive a clear, honest estimate with no hidden fees.
We typically schedule appointments within 2 to 5 business days, depending on the season. During spring and fall — our busiest times — we recommend booking at least a week in advance. For urgent situations like flood damage or move-out cleaning, we do our best to accommodate same-day or next-day service.
To provide an accurate estimate, we need your location, the number of rooms or areas to be cleaned, the type of service required, and any specific concerns such as heavy staining, pet odors, or high-traffic areas.
We will move basic furniture (dining chairs, small tables, etc.) as part of our service at no extra charge. Large items like beds, dressers, and entertainment centres should remain in place — we will clean around them and underneath as far as we can reach.
We are happy to answer anything not covered here. Give us a call.
Contact Us → 705-482-0370