Privacy Policy | Carpet Cleaning North Bay

Last updated: March 21, 2026

Carpet Cleaning North Bay ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at carpetcleaningnorthbay.ca or use our services.

This policy is in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law governing how private-sector organizations collect, use, and disclose personal information in the course of commercial activities.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address when you request an estimate, book a service, or contact us through our website or by phone.
Service Information: Details about the services you request, including property type, number of rooms, carpet condition, and any specific concerns such as pet stains or allergies.
Payment Information: Payment details necessary to process transactions for services rendered. We do not store credit card numbers on our website.
Website Usage Data: Information collected automatically when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.

How We Use Your Information

We use the personal information we collect for the following purposes:

To provide you with estimates and schedule carpet cleaning services
To communicate with you about your service appointments, including confirmations and follow-ups
To process payments for services rendered
To respond to your inquiries and provide customer support
To improve our website, services, and customer experience
To send you service reminders or maintenance recommendations (you may opt out at any time)
To comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors use our website.

We may use the following types of cookies:

Essential Cookies: Required for the website to function properly, such as maintaining your session when filling out forms.
Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how visitors arrive at our site. We use this data to improve our website.
Advertising Cookies: May be used to deliver relevant advertisements and track the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide you with services, or as required by law. Service records are typically retained for a period of seven years for tax and legal purposes.

Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act, you have the following rights:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:

Phone: 705-482-0370
Online: Contact Form
Business Name: Carpet Cleaning North Bay
Service Area: North Bay and surrounding areas, Ontario, Canada